TSST, the operator of Tashkent's water service, runs its request management system across the city's 12 districts, with the same workflow in each. Locally it is called SUV APP. The deployment sits within the Tashkent Water Co-management project, alongside the Tashkent City Government, the French Government and SUEZ.
Project highlights
- Every request categorised, assigned and tracked to closure.
- Continuous support for TSST's teams after go-live.
Training programme
Rolling out a request management system is the easy part. Building the habit — recording, categorising and tracking every customer request, across hundreds of agents — is where the transformation happens. With SUEZ, we ran a sustained programme for the teams of TSST, the operator of Tashkent's water service.
- 300+ agents trained and certified across customer-facing and operational teams.
- 12 half-day sessions over eight months, on site in Tashkent and remotely — a sustained programme, not a one-off workshop.
- Delivered in Uzbek, with interpretation, on the teams' real request-handling workflows.
- Certificates awarded jointly at dedicated ceremonies.
A training effort at this scale, every session in the operators' working language, is what turns a tool into a practice. How we train, on every deployment.
