NWSC (National Water & Sewerage Corporation) is Uganda's national water and sewerage utility — and one of Africa's most respected public operators. In December 2025, SUEZ and Sparkoper delivered a hands-on Artificial Intelligence training programme for NWSC's leadership and operational teams in Kampala.
Over four days (8–11 December 2025), around 50 participants — from top executives to zone supervisors — moved from AI awareness to practical use, working on NWSC's own data to design concrete improvements for field operations, supervision and customer service.
The four-day programme
- Day 1 — AI for water-utility leaders: from awareness to action, for top management.
- Day 2 — AI for field operations: smarter interventions and documentation.
- Day 3 — AI for supervision: from raw data to smart reporting and KPIs.
- Day 4 — AI for customer service: better responses, faster.
Working on real NWSC data
Rather than generic examples, teams applied AI to their own datasets:
- Customer complaints — reclassification, pattern detection, sharper prioritisation and quick service-quality wins.
- Meter tracking — spotting anomalies such as inactive meters and inconsistent readings, and revenue-recovery opportunities.
- Sewage-truck (cesspool) operations — route efficiency, service-level monitoring and new sanitation KPIs.
Outcomes
- ≈ 50 leaders and managers trained, across a strategic tier (Day 1) and an operational tier (Days 2–4).
- Strong assessment results and high engagement throughout.
- Managers proposed actionable pilot ideas tied to NWSC priorities.
- A shared roadmap toward additional revenue, better customer experience and cost efficiency.
What's next: Phase 2 (February 2026)
Building on these results, Sparkoper, SUEZ and NWSC's International Resource Centre agreed on a second phase — a “training-of-trainers” programme for around 50 participants — to grow NWSC's internal AI champions and prepare pilot projects in field operations, supervision, customer service and non-revenue water (NRW).
In pictures
Partners
- NWSC — National Water & Sewerage Corporation (hosted by its International Resource Centre / African Water & Sanitation Academy)
- SUEZ
- Sparkoper
“The most insightful and hands-on training we have had — every analysis and use case was built live, on the real data participants brought into the room.” — Joyce Bakiire, Senior Manager, Training & Capacity Development, NWSC.