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NWSC, Uganda's national water and sewerage utility, trained around 50 of its managers in AI with Sparkoper and SUEZ, over four days in Kampala (8–11 December 2025).
From top executives to zone supervisors, participants worked on NWSC's own data to design improvements for field operations, supervision and customer service.
Project highlights
- Pilot ideas proposed by the managers, tied to NWSC's priorities.
- A second phase agreed with NWSC's International Resource Centre: a training-of-trainers programme for around 50 participants, to prepare pilot projects in field operations, supervision, customer service and non-revenue water.
The four-day programme
- Day 1 — Top management: AI for water-utility leaders.
- Day 2 — Field operations: interventions and their documentation.
- Day 3 — Supervision: from raw data to reporting and KPIs.
- Day 4 — Customer service: responses to customers.
Working on real NWSC data
- Customer complaints — reclassification, pattern detection and prioritisation.
- Meter tracking — spotting anomalies such as inactive meters and inconsistent readings, and revenue-recovery opportunities.
- Sewage-truck (cesspool) operations — route efficiency, service-level monitoring and new sanitation KPIs.
In pictures
“The most insightful and hands-on training we have had — every analysis and use case was built live, on the real data participants brought into the room.” — Joyce Bakiire, Senior Manager, Training & Capacity Development, NWSC.