01. REQUESTS

Management of citizen and service requests

All requests tracked, from the citizen to the field, without loss of information.

REQUEST TRACKING

Requests

Requests centralizes every complaint in one clear flow — from the channel it arrives on to the moment it's closed. Managers get an overview, field teams get precise assignments, and citizens get transparent, timely follow-up.

Why choose Requests?

  • Citizens report through WhatsApp, an online form or a QR code — no app, no training.
  • Agents log and manage requests from one app — mobile in the field, desktop in the office.
  • Every request tracked to closure, owned by a named person.
  • Works even in poorly mapped areas.
  • Compatible with your ERP, GIS and existing systems.
  • Fast deployment, without complexity.
Commitments References Features