01. REQUESTS

Answer every request.

From WhatsApp, web or QR code to a resolved request.

  1. Arrive The citizen reports, on the channel they already use.
  2. Assign To a named person, with a deadline.
  3. Act The field team resolves it, from their phone.
  4. Close The citizen is told. Nothing is lost on the way.

One workflow, every district

The same categories and rules in every district, so results can be compared.

Built for weak networks

Works on unreliable connections, with requests on a map.

Every request counted

Categories and response times feed the weekly digest for managers.

See Requests in Luanda
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