REQUEST TRACKING
Requests
Requests centralizes every complaint in one clear flow — from the channel it arrives on to the moment it's closed. Managers get an overview, field teams get precise assignments, and citizens get transparent, timely follow-up.
Why choose Requests?
- No app, no training Citizens report via WhatsApp, an online form or a QR code.
- One app Agents log and manage requests — mobile in the field, desktop in the office.
- Owned to closure Every request tracked and assigned to a named person.
- Works anywhere Even in poorly mapped areas.
- Interoperable Compatible with your ERP, GIS and existing systems.
- Fast to deploy Up and running without complexity.
