EPAL runs its request management system across the province. Locally it is called UKUENDA. Every customer request enters one record, whatever channel it arrives on, and stays there until a named agent closes it.
Maintenance covers the equipment that keeps the water moving — at Kifangondo and out on the network. A work order carries the asset's history, and each intervention is written back against it, so the next one starts from what the last one found.
Both modules are used by EPAL's own teams, on their own phones, within the PROÁGUA programme led by EPAL-EP with SUEZ. Adoption is the part no diagram can show — which is why the rest of this page is EPAL's own films and the people who use the platform every day.
“This partnership marks the beginning of a new era for EPAL-EP and for the population expecting better services.” — Kelson Domingos, EPAL Administrator.
From the field
Request Management System — produced by EPAL
Maintenance Management System — produced by EPAL
More videos
Request Management System — Eudes Inácio (EPAL · SUEZ)
Maintenance Management — Miguel Fabiano (EPAL · SUEZ)
Request Management System — Julien Batisse, Customer Director (SUEZ · EPAL)