Key Features

Our three solutions — Requests, Maintenance, and AI — share a common philosophy: radically simple, ready to use, and interoperable. Here are the key features that make them useful every day.

Requests

• Management of citizen and service requests
• Multi-channel request creation (WhatsApp, web, app, call center).
• Full request lifecycle tracking (creation, assignment, closure).
• Comments and attachments (text, photo, audio, video).
• Real-time dashboards for managers and decision-makers.
• Dynamic mapping and geolocation of requests.
• Automatic notifications (email, SMS, messaging).

Maintenance

• Maintenance of operations and assets.
• Scheduling of preventive and corrective interventions.
• Asset management with complete operational history.
• Mobile app for field staff to log, track, and close interventions.
• Automatic reports on delays, costs, and availability rates.
• Photos, videos, and comments added to each intervention.
• Geolocation of interventions and assignment to teams.

AI

• Decision and knowledge support
• Knowledge base enriched with your own documents and data.
• Intelligent search through archives and intervention history.
• Voice or text interaction, simple for field use.
• Optimization suggestions based on your operational data.
• Multilingual, adapted to local contexts.
• Scenario planning – Compare options and prioritize by impact and risk.
• Investment analysis – Assess costs, benefits, and expected returns.
• Risk management – Identify vulnerabilities that threaten service continuity.
• Integrated view – Combine operational and financial data for stronger decisions.
• Decision-ready reports – Produce clear analyses for boards, regulators, and investors.