Sparkoper - CSR Policy & Commitments 2025-2027

1. Introduction

Sparkoper is a French technology company specializing in digital solutions for public services and critical infrastructures.

Our tools — request management, asset management, artificial intelligence — are built on a founding principle: radical simplicity. We design solutions that are accessible, efficient, and sovereign, serving both local authorities and their citizens.

At Sparkoper, we believe that social and environmental responsibility is not optional, but a condition for long-term sustainability.

We have made three structuring choices:

1. 1. Digital sovereignty: our clients’ data is hosted wherever they choose — in France, in their own country, on their local servers, or within a trusted infrastructure — and without reliance on foreign tech giants.
2. 2. Performance-based model: our business model is tied to the actual improvement of indicators, with no hidden costs and no restrictive contracts.
3. 3. Radical simplicity: our tools are designed to be used immediately by field staff, with no heavy training or advanced IT expertise required.

CSR is integrated into every dimension of our activity: environment, social, ethics, procurement. We commit to improve continuously and report transparently on our progress.

2. Environmental Policy

Sparkoper ensures digital innovation goes hand in hand with environmental responsibility.

Principles of action:

• Local and sovereign hosting (no reliance on foreign hyperscalers).
• Lightweight architectures to reduce energy use.
• Remote-first work culture to reduce travel.
• Extended IT equipment lifecycle and recycling.
• Annual awareness sessions on eco-responsibility.

Key targets 2025–2027:

• ≥ 95% of client data hosted locally or nationally by 2026.
• Average IT equipment lifetime ≥ 5 years by 2027.
• CO₂ per international mission baseline 2025: 3.6 t/mission (86 t/year); reduce -5% in 2026, -10% in 2027.
• ≥ 60% of missions conducted remotely by 2027.

3. Social & Human Rights Policy

Sparkoper strengthens public services by respecting people and human rights.

Principles of action:

• Equal opportunities and diversity.
• Hybrid work, right to disconnect, safe conditions.
• Continuous training (20–30h/year/employee).
• Strict ban on child or forced labor across supply chain.
• Data protection as a fundamental right (GDPR compliance).

Key targets 2025–2027:

• % women in team: 30% → 40% (2025–2027).
• 100% suppliers commit to Sparkoper Code of Ethics by 2027.

Appendix: Fair Recruitment Process (transparent, inclusive, structured).

4. Ethics & Compliance Policy

Integrity and transparency are Sparkoper’s foundation.

Principles of action:

• Zero tolerance for corruption.
• Transparent contracts (no hidden fees, no lock-in).
• GDPR & privacy-by-design.
• Conflict of interest disclosure required.
• Complaint and whistleblowing procedure (acknowledged within 48h, resolved in 30 days).

Key targets 2025–2027:

• 100% employees trained annually on ethics.
• ≥ 95% complaints resolved ≤ 30 days.
• 100% contracts include transparency clause.
• 100% suppliers sign Sparkoper Code of Ethics by 2027.

Appendices:

• Complaint Management Procedure.
• Supplier Code of Ethics.

5. Responsible Procurement Policy

Procurement is aligned with sovereignty and RSE values.

Principles of action:

• Prioritize suppliers in France or client’s country.
• Avoid foreign hyperscalers.
• Require Supplier Code of Ethics signature.
• Preference for suppliers with RSE certifications (ISO 14001).
• Annual supplier risk review.

Key targets 2025–2027:

• 100% strategic suppliers sign Code of Ethics by 2027.
• ≥ 80% suppliers with RSE policy by 2027.
• ≥ 95% cloud/IT suppliers located in FR or client’s country.

Tools: Supplier Monitoring Table + Annual Supplier Compliance Review Report.

6. RSE Improvement Plan (2025–2027)

Strategic priorities:

• Environment: reduce CO₂ footprint, optimize infrastructure.
• Social: increase diversity, strengthen skills, protect well-being.
• Ethics: maintain transparency, train all employees.
• Procurement: extend Code of Ethics, increase supplier RSE maturity.

Key targets (by 2027):

• -10% CO₂ per mission.
• ≥ 40% women in team.
• 30h training/employee/year.
• 100% suppliers signed Code of Ethics.

Governance: annual review by management + transparent reporting to clients.

7. Other Commitments

• Sovereignty: client controls data location, no dependence on foreign tech giants.
• Resilience: offline mode, disaster recovery, annual continuity test.
• Radical simplicity: tools built for field staff, not IT experts.
• Performance-based business model: clients only pay if indicators improve.
• International track record: Sparkoper delivers in complex contexts (Luanda, Tashkent, Brazil and Pakistan).

Key targets 2025–2027:

• 100% projects with offline mode.
• 100% contracts performance-based.
• Annual continuity/disaster recovery test.
• ≥ 95% international projects with local hosting.

Conclusion

With these commitments, Sparkoper positions itself as a sustainable, sovereign, and ethical technology partner for public services worldwide.

We believe that radical simplicity, transparency, and responsibility are the keys to improving infrastructure services and building trust with citizens.