Customer Care: Predictive AI to Meet Customer Needs

One of our utility partners faced high customer complaints due to delayed responses to service requests. By using WaterGuru, the team could identify customers most likely to need support based on their service history and satisfaction scores. For instance, a customer with a low satisfaction score and frequent billing inquiries was flagged for proactive outreach, resulting in a significant improvement in their experience.

The dataset used in this case includes real customer interaction data, service requests, and satisfaction scores, making it an invaluable resource for predictive support. WaterGuru’s predictions help utilities improve customer satisfaction by addressing issues before they escalate.