AI Fraud Detection in Billing and Collection

One utility was experiencing unexplained billing anomalies, with revenue losses from suspected fraud. Identifying fraudulent activity manually was time-consuming and error-prone.

WaterGuru analyzed billing patterns and consumption data to detect fraud. In one instance, a commercial customer with consistent consumption suddenly reported unusually low bills. WaterGuru flagged this anomaly, leading to an investigation that revealed tampering with the meter. The utility recovered lost revenue and implemented stricter checks.