Automated Alerts for Information and Communication

A utility serving multiple regions struggled to respond promptly to customer issues, ranging from water quality complaints to supply disruptions. Alerts were inconsistently managed, leading to longer resolution times.

With WaterGuru, the utility automated alerts for water quality, billing reminders, and supply issues. For instance, a supply disruption in the southern region triggered an alert, escalated to the operations team within minutes. This reduced resolution time by 40%, improving customer satisfaction.