Streamlining Application Processing for New Connections with AI

Imagine this: your utility is getting overwhelmed with new connection applications. While residential applications are relatively straightforward, commercial projects require more reviews and approvals, leading to delays. Without an optimized process, these applications pile up, frustrating both customers and staff.

One of our partner utilities faced this exact challenge. The approval process was taking longer than expected, causing customer dissatisfaction. By using WaterGuru, they automated the review process and prioritized applications based on urgency and project size. As shown in the graph, commercial applications generally took longer for both review and approval, but WaterGuru flagged high-priority projects—like hospitals or large industrial developments—allowing them to be processed faster. Residential applications were handled more efficiently, reducing the overall backlog.

This data is based on real submission times, review durations, and approval statuses. With WaterGuru, the utility improved processing times, enhancing customer satisfaction and operational efficiency.